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- Brian Sullivan joined FOX Business Network (FBN) in April 2008 as an anchor. He co-anchors the 10am-12pm ET hours of the FOX Business block.
Prior to joining FBN, Sullivan served as an anchor for Bloomberg Television where he hosted the programs Morning Call and In Focus.
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Wally
One last thing. For someone to be "sorry" or to "apologize" they have to being feeling either regret or sympathy for their actions and how they effect you. But nearly 100% of the time the person telling you "We apologize for the inconvience" doesn't feel those things, and will do the very same things that lead to needing to say those words again tomorrow without a moments thought. Its a just a way to pacify the customers, and its BS. We should call them on it and never travel/do business with them again. And I tell you what, I travel with Southwest all the time, and I've never heard them say that. Instead of apologizing (which generallying for fools anyway, as the only way you should be sorry is if you haven't always being trying your best to satisfy the customer), they honestly try to get me to where I need to be as fast as possible.
Rachel
Why do companies (especially huge corporations) need to have good customer service??? The government will bail them out if and when they fail so it doesnt really matter. What once was a situation of bad service and bad decision making = out of business, is no more. If you think this is bad, wait until the guberment gets ahold of our health care.
Wally
No kidding. I had a recent (ok it was a year ago, nearly to the day) run in with Island Air (part of Hawaiian). It was my wife and I's honeymoon we're going from Maui to Kauai. First, we have to drive across the island, drop off the car and check our bags before a ~10am flight. So, we want to get there in plenty of time and leave the resort at 7 in case of traffic problems. So, we're there around 8:30 to get the boarding pass and check our bags to find out the flight has been rescheduled for 1pm. I was irritated, and began asking about other flights, etc. They told me to change the flight I would have to just buy another ticket and their would be no refunds. I told them, you changed the flight by 3 hours and didn't bother to call the ~20 people that were on the flight and now I pay? They said we were supposed to check the flight status ourselves and all sale are final. I asked the lady when did this change take place, she said only about an hour ago? Now I was irate. How was I supposed to be able to check that, and even if I did, I was already on my way to the airport. I never even got the "sorry for the inconvenience." She just stared at me with the "go shove it" look. When I pushed to see a manager about the terrible service she got on the radio to airport security and told me she'd take my ticket and have me detained. Unbelievable. Now an unsatisfied paying customer is the enemy? I'm never flying Hawaiian or Island Air again and suggest you don't either.
phil
I received a letter from the IRS, pay us 8k in 3 weeks or else. after i corerected their mistake, i get that same, "sorry for the inconveince" crap.
'Em
Companies don't think of us as customers anymore, customers have limited,to no access, to corporate staff that can actually make decisions, not to mention the countless hours required to resolve any problem. My recent scuffle with Bank of America proved to be a nightmare. I wrote a letter to the president with documentation since the banks and the 800# people cannot communicate due to a lack of system integration or some such thing. For some reason they seem to think I should understand their process like I was a familiar employee and not a customer and be grateful. What's up with that? Keep the faith tho, there are still some companies that want your business and appreciate it! JD Powers is a good, free resource to start with. Good luck with your township!
Richard O.
Text messages arriving 3 hours after they are sent. UPS delivering the package to the Post Office who then get it to you in 3 days. The answer is simple. Companies have trimmed jobs in order to shore up the bottom line. The trim has turned into a gouge. The companies could care less about the customer. They care about the stock holder and their own upper management jobs. What is happening is the jobs have been gouged so far that it is having a tremendous impact on the services and goods reaching the consumer. I have seen this happen many times over the years. What eventually evolves are new companies that cater to the end user. They decimate the behemoth companies and are very profitable. Profitable, that is, until they become the behemoths and forget that service is what made them grow.